stubhub refund policy change

stubhub refund policy change

I just hope I get my money refunded. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. I would like a refund!!! "A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. The refund will typically process within 5 to 8 business days. So we can dig into this deeper, can you please send us an DM with the order number along with the email address and zip/postal code on your account? A StubHub employee again assisted via phone with the ticket transfer to the second customer-this transaction included the original 1 ticket sold then transferred back to me. Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. I would like to receive a refund. How is it that I paid $140 for these tickets and tried selling them through stub hub only to walk away being charged $176 on top of the $140 I paid for tickets. Crooks. also the card I used to buy them I no longer have. If you want to request a refund via email, follow the procedures: StubHub.com does not have any return policy but in such cases, buyers are eligible for refunds under the FanProtect Guarantee policy. Also how can stubhub charge me $176 when I never received any money for this purchase. This cookie is set by GDPR Cookie Consent plugin. They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. What are you going to do to help your customers? I WANT MY MONEY BACK!!!! Set your price or use our recommended price and tap List tickets. You will enter your community username and new password and done! I do not want someone to buy my tickets without the same disclosure available. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. Too many other competitors out there doing it differently. NEVER again! Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). At the same time, buyers expect immediate refunds. Ask for screenshots if I had not read the previous review I wouldn't have thought to ask for a screenshot and they may have lied to me as well and I would have been out 500$ and sober to boot. They had me wait 3 hours to tell me to go scratch. I called immediately and was hung up on, called back talked to a guy that said he would contact UPS to have my tickets sent back to the UPS facility so I could pick them up. Someone should file a class action, alot correctly said about the 120% return credit, but my problem is although they said it was credited to my account I cannot find it? The potential loss of revenue facing Live. "I certainly urge the to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said.StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. Olivia Perreault. Is Beyonces Tour Another Dynamic Ticket Price Mess? Concert was postponed to October and was just canceled. In a settlement announced Wednesday, StubHub has agreed to honor the FanProtect Guarantee, as well as disclose any future modification to its refund policies and promptly process refund. A StubHub employee via phone assisted in returning the ticket to my account. There were two artists scheduled to perform. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Stub hub wants me to spend $200.00 for a transfer fee they say I will get back with the Full refund How can I spend money to get My money back when we lost our jobs? Receive a coupon for 120 percent of your original purchase*. But . What about Canada? At that point, never before that, I saw that it said that the refunded amount had to be used within one year. StubHub Refund Ticket by Phone. For most current purchase, the tickets were not actually available. I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. You also have the option to opt-out of these cookies. hey stubhub my plans have changed for the concert i was going to attend on the 23 of July its for the twenty one pilots concert in Inglewood on the forum, see i was scheduled for a day off at my job and unfortunately i have to work that day for unknown reasons if i can get my money back that would be fantastic or if i can change it to another concert for this week which is for The G-eazy& Logic concert this week on the forum on the 6th of July please understand i had no idea of this sudden change of plan please if i can just get my money back or change concerts please. The event has been passed, and no new date has been posted. So they say delivery will be by July 22,2021 so July 21,2021 come I get a e-mail that the tickets were delivered but they were delivered back to the STUBHUB STATION IN CALIFORNIA AND I LIVE IN FLORIDA anyway I call three hours wait on the phone now my son can't make it to the three days concert and they refused to give me a refund and I am stuck with a $805.00 something do you think that's fair. i have attached the information from the venue. $868.64 is a lot of money especially now to just throw away. The 4 tickets were then sold to 2 customers. Steve Brown #TheTwoSteves (@therealdesert) April 1, 2020. I stated that it was not disclosed until after purchase and we went back and forth for a long time. Checked my status for my refund on two events. Putting fans first has always been central to the StubHub business, a statement published by StubHub following the settlements reads. Contracts are contracts. What does "100% guaranteed" mean these days? Back in March 2020, StubHub abruptly announced that it would no longer refund consumers for events canceled as a result of the pandemic . My 15 year old brother purchased some tickets without my permission with my debit card for a concert I didn't know until I got the email and I called rift away to cancel it or get a refun and they said they don't do refunds all saws are final sales and it didn't matter cause it was a family member that purchased the tickets!!! We are waiting for the event promoter to update their website with how they are moving forward with 2020tickets. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. Never received email to retrieve tickets, had to purchase tickets throughprimaty vendor, not a third party vendor. "The company even repeated that promise of full refunds in an email sent to Cormier in early March. Stubhub is assuming that I will want to attend another event some time in the future and that they can hold my money until then. They charged my account even after I transaction. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. StubHub will contact you as soon as possible. Stubhub does not accept returns and does not have a return policy. while we were at work. BEN: MASSACHUSETTS HAS CLEAR RULES ON RETURNS AND REFUNDS. Stubhub seller sent 2 tickets for pax east and they want me to send them back but are they gonna pay for my gas and time to send them in? All Rights Reserved. Horrible company. BILL TURNED TO STUBHUB FOR A PRODUCTION OF LES MIS AT THE BOSTON OPERA HOUSE. Bought tickets, they had an issue with the address during shipping and returned my tickets. And if you work in corporate you know that everyone has a boss except the CEO. StubHub changed its fine print on March 25, offering most customers just a credit. Tickets were either never delivered or arrived late. On July 30, 2016 I purchased 5 tickets for Jennifer Lopez's "All I Have" show in Las Vegas from StubHub.com. When I have bought in the past, those PDFs were made instantly available because StubHub already had them. Massachusetts has clear rules on returns and refunds. Also my account on stub hub doesn't show any record of this sale even happening so how exactly am I supposed to access any details on this purchase? I purchased a Citi field parking pass for Mets opening day. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. Save my name, email, and website in this browser for the next time I comment. Others were postponed. I just had to comment on here as a reply to everyone complaining about stubhubs return policy. This all happened within an hour after the person bought them. I attempted to relist the tickets immediately and when I looked at my listing the disclosure was not a part of my listing. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". I got real sick and cannot go to the concert I need to possibly get reimbursed please. About WSJ. Til' they get their procedures in the correct order, I'll never return as a buyer. Might i add, i also paid an extra fee to have the tickets sent to my email immediately and I even printed them out. This is so wrong in so many ways yet I don't have a leg to stand on. It is taking Stubhub about 120 days to process refunds. Explain your scenario, and provide any applicable evidence. StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. COMPANIES CAN HAVE ANY POLICY THEY CHOOSE, BUT IT MUST BE DISCLOSED AND CANNOT BE ALTERED AFTER A TRANSACTION. I did receive an email through stub hub that said my tickets were transferred to the buyer only for COVID to hit and it became a mobile transfer. You will enter your community username and new password and done! Stubhub is such a ripoff. The cookie is used to store the user consent for the cookies in the category "Analytics". THE COMPANY EVEN REPEATED THAT PROMISE OF FULL REFUNDS IN IN EMAIL IN EARLY MARCH. I purchased a ticket in February for a concert for over $800. They said there was nothing else that they could do. Then over night, we lost our jobs and the shows were all cancelled. Bought tickets for James Taylor and Bonnie Raitt. Problem is, I'd be wearing the "lost" one and would then be denied entry. Assuming you see the cancellation right away that doesn't give you much time, if any to repost the tickets and try to sell them again. 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All Rights Reserved. Select the ticket group you'd like to sell. If yes then, in this case, you can resell your tickets on StubHub and offer someone else the opportunity to attend.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); In some cases, StubHub has a policy that protects buyers by requiring ticket vendors to refund money. The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. 5 days later after i printed the tickets and submitted payment, the seller can change his or her mind at anytime? Just notified by email of event cancellation for Atlanta United vs Orlando. Following backlash from customers, the ticketing company responded in a statement this week. I have been attempting to contact you several times regarding ticket order #553613638. Dworsky says he hopes she'll intervene. I agree. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund.". I went to use the credit on my account, and nothing showed up. When I have sold in the past, I have had to successfully upload PDF copies of tickets before listing. Once I had tickets in hand a few hours later they were $5 student tickets selling on their site for $200 without any visible disclaimer. UPS delivered my tickets, but now I can't find them. Copyright 2023 Xperiology. https://csattorneys.com/2021/01/26/how-to-get-a-refund-from-stubhub-because-getting-a-future-credit-, Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. It's best to purchase through PayPal because then, you are able to file a dispute and PayPal with their buyers guarantee will have your back and issue a refund!!! What they said was their service fee ($42 per ticket, a total rip-off) Was charged almost $10 dollars more whne I hit purchase. Get the latest news on COVID-19 delivered to you. 3. First off, what's to stop someone from purchasing tickets, printing the PDF ticketed right away and then claiming they accidentally ordered the tickets ? I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. and would like to return it? Describe your scenario and include any supporting evidence. No longer was it offering full refunds, only a 120. Last Updated on September 16, 2021 by Dave Clark. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. The credits are valid through the end of 2022. I called them within minutes to inform then that they made a mistake and their position was nothing they could do, no order cancellation, nothing. When I called stubhub to cancel the order they stated I was it of luck and could only resell the tickets since it was disclosed. WE REACHED OUT TO STUBHUB FOR AN EXPLANATION ON BEHALF OF ABOUT A DOZEN MASSACHUSETTS CUSTOMERS WHO SAY THEY HAVE BEEN WRONGED. When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. View complete StubHub Return Policy If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. Still haven't received refund. How is this legal for them to keep MY money? Was there fraudulent activity with my tickets ? Also, awfully bold of them to assume I would want to purchase through them again. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. Have you made a mistake by purchasing an excessive number of tickets? We greatly appreciate our communitys patience and understanding during this extraordinary time.. View Levi's Stadium Ticketback Terms. Also disputing a charge that you made is fraud. I purchased tickets to an event that has been postponed twice the second time being indefinite. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. while we were at work. I placed the call today, which is the day after. "I certainly urge the [Attorney General] to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. I don't have "proof" because stub hub transferred these tickets and took my access away from them. a cash refund, but that cash refunds remained the default. Even though I didn't get a reprint it was still great. Did StubHub's changed ticket refund policy violate Massachusetts law? I cant wait until the lawyers sue you into oblivion in a class action lawsuit for your unethical and dishonest behavior. From that StubHub wallet page you can request a refund instead of keeping the credit. I'm being charged on sold tickets that were then refunded. Said cancellation was glitch. Only then when I received my tickets did I see they were the furthest row, normally sold at the lowest price. You agree to provide StubHub with your Social Security Number or other tax identification number if necessary for StubHub to provide (without notice to You) information to the relevant tax authorities related to payments you receive from us and further authorize StubHub to release that information to the relevant tax authorities. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. At the event, tickets were discovered to be invalid. The cookies is used to store the user consent for the cookies in the category "Necessary". A UNETHICAL ON THEIR PART. I purchased a Citi field parking pass for Mets opening day. "In my case and others, it's the opposite." "Put it this way: they owe me $40,000, and. 01-24-2022 11:26 AM. I'm going to contact my credit card to see what my options are. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many. Seems to me that the terms that were in place when the tickets were purchased are the terms you MUST abide by. So i grabbed 2 tickets ( I checked after they went on sale). In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law.

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