microsoft authenticator not sending notifications new phone

microsoft authenticator not sending notifications new phone

How do I make sure notifications don't continue to go to my old device? I have my new number on Microsoft account for 2 years now and my work have my new number saved in their system for the same period of time so I have no idea why my old number is in there. It's also used those technologies to closely connect its iPhones, iPad tablets and Mac computers, a move that industry watchers say helps Apple products stand out. Push is available on all major mobile platforms, including iOS, Android, Fire OS, Windows, and BlackBerry. However, dontdo this until youve tested and made sure you can access these accounts on your new phone via Microsoft Authenticator. What can I do? You can choose whether you would like a vibration whenever you receive a notification to verify your identity. Q: Why am I getting notifications about my account activity? Setting up SMSto receive verification codes. did you restore from a backup of the accounts on it or go fully from scratch? Tap the account you want to remove, and then tap Remove Account.. The app requires your consent to use biometric or facial recognition instead of entering the PIN. 05:34 AM. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. Authenticator APP and re-add accounts to APP? I have make sure that the battery optimization and all sort of notification permissions are allowed. After you tap the Contoso account tile, the verification code is visible in full screen. You want importance sent to "URGENT: Make sound and pop on screen". More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. In the Backup section, toggle-On Cloud Backup on an Android phone, or iCloud Backup on an iPhone. spa diskmedel skillnad / microsoft authenticator not sending notifications new phone. Try change the network to see if the result is different? However, I now get three notification sounds after approving the request. Open Microsoft Authenticator on your old phone, go to Settings, and enable cloud backups. A push notification authentication is a notification that is sent to a users device in order to confirm their identity. The thing you have is your phone (set up with Authenticator and registered as a two-step verification proof.) Everything is correctly set in my MS account, 2 steps verification, and the Android app Microsoft Authenticator. Phone number is also correct. What can I do? Microsoft Account unfortunately has been removed from Google play store. I have make sure that the battery . In order to get the end user back into the portal I have to go to the regular MFA Setup page, enable phone calls or texts, enable and enforce MFA on the end user, and they can finally get in to re-set up the account. This timer is the countdown to the verification code changing to the next code. As for the Authenticator, I've also seen it fail to bring up the approval, but usually when I manually open the app, it appears. A: Tap the account tile for the account youd like to remove from the app to view the account full screen. If you don't see an answer to your question, go to theMicrosoft Authenticator app forum. generated for my account, but no notifications when I try to connect to Beam, MS Technet etc. Microsoft's efforts with its Phone Link software are just the latest in a series of moves to more closely connect Windows computers with Apple's popular devices and services. If you don't get notifications at all, you should check the following conditions: Is your phone in Do Not Disturb or Quiet mode? For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--. If you need to recover your accounts on a new phone, youll have to turn on the backup option on your old one. My MS Authenticator app does not show any 6 digit one-time-tokens. This way you can reenable push notifications. How do I set up my accounts in Authenticator again? This is because the network connecting the service you are signing into terminates and is not able to receive sign-in approval from Authenticator, creating a loop. To use Microsoft Authenticator, you need to first enable it on your Android device. Its also important to remove the accounts from your old phone. After that, starting Company Portal application again, Authenticator started to work as expected. What are the steps? I did change my tone for notifications so I knew it was "special". For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. Once youve removed all the accounts from Authenticator on your old phone, you can remove the app, as well. The only thing I see working on the Android app is the countdown random number A: The Authenticator app now securely stores and auto-fills passwords on apps and websites you visit on your phone. I initially registered my MFA Account on a different device but I don't have an access to it any longer. A: App Lock helps keep your one-time verification codes, app information, and app settings more secure. If you still have trouble, check these settings: Make sure the device requiresa PIN or biometric to unlock. If the date and time is wrong, or out of sync, the code won't work. The battery optimization setting for the Android app is set to Not optimized. Notifications can be sent all the time. Your accounts will then be backed up to the Microsoft account you used when you first set up Microsoft Authenticator. @Eli Shlomo, for the benefit of other readers: My approval notifications was not working on Android 9.0, because "Company Portal" application was being shut down by my phone battery optimization app, in the background. Can Power Companies Remotely Adjust Your Smart Thermostat? To use the Recovery tool, open Microsoft Authenticator on your new phone, and then click Begin Recovery.. After setting up the Authenticator app as an autofill provider on your phone, it offers to save your passwords when you enter them on a site or in an app sign-in page. Please ensure push notifications are enabled in Settings and your network connection is stable.. Take Screenshot by Tapping Back of iPhone, Pair Two Sets of AirPods With the Same iPhone, Download Files Using Safari on Your iPhone, Turn Your Computer Into a DLNA Media Server, Control All Your Smart Home Devices in One App. Multi-factor authentication (MFA) is becoming increasingly important as part of the Internet security revolution. Q: What if my employee or student has multiple work or school accounts? Q: What data does the Authenticator collect and store on my behalf and how can I delete this data? He's also worked as a trainer, technical support person, delivery manager, system administrator, and in other roles that involve getting people and technology to work together. Want CNET to notify you of price drops and the latest stories? My phone have been stolen, I had work account logged in there. This really really helped me@Martin_Durecall I had to do it go to the Battery Optimizer settings, Select ALL Apps, and find the Authenticator + Google Authenticator apps which to my surprise were ON. If you are using Android for Work or Work Profile, make sure thePIN or biometric isenabled for the profile in Microsoft Authenticator. If possible, you could check this The end users try to fix the issue themselves and will remove their accounts from the app and try to reenroll by going to myapps.microsoft.com and restarting the setup process. To make the process easier, we allow you to use your fingerprint instead of entering the PIN. A: Your org might require you to register the device to track access to secured resources, such as files and apps. Q: Do notifications work for non-Microsoft accounts? Sign-in with this account on the device registration page, then try enabling passwordless for the account. You can use this feature on a device where your work or school account isnt added. Q: Will my employees or students get to use password autofill in Authenticator app? The Microsoft Authenticator app replaced the Azure Authenticator app, and it's the recommended app when you use two-step verification. As for the Authenticator, I've also seen it fail to bring up the approval, but usually when I manually open the app, it appears. I haven't been able to figure that out. I'm afraid it's an Android 5.0.2 issue. Join 425,000 subscribers and get a daily digest of news, geek trivia, and our feature articles. Receive data from the internet. I did turn off "Smart Touch" which is a transparent soft button that floats across phone to switch from one open app to another. Notifications won't work for third-party accounts, like Google or Facebook. This is the only way to fix it. Q: I can'tadd my work or school account to Microsoft Authenticator on Android and I am receiving one of the following errors:Google Play services are currently unavailable on this device,Sorry, only part of the set up completed successfully,or Enable push notifications to receive alerts.. Apple popularized many sync and messaging technologies for smartphones, particularly through its iMessage service for texting and iCloud service for photos, documents, contacts and calendars. Microsoft Authenticator will display a message if you need to do this. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. When I go back to the iOS app, I get stuck. Some accounts will require you to revalidate, either by signing in to those accounts or scanning a QR code. The specific permissions you see will depend on the type of phone you have. A: Some organizations require Authenticator to work with single sign-on and to protect organizational resources. The accounts that were backed up from your old phone will be transferred to your new phone. Reinstalling doesn't work either. A: Yes, Autofill for yourpersonal Microsoft accountsnow works for most enterprise users even when a work or school account is added to the Authenticator app. Full network access. If you are still not able to add your account, please reach out to your admin. Yes, multiple times. Diagnostic log data that stays only in the app until you select Send feedback in the app's top menu to send logs to Microsoft. Any help would be great here also. I test on 6.1.3. They also might turn on Conditional Access to reduce the risk of unwanted access to those resources. Open Authenticator > Settings > Device Registration. This does not sound like a problem specific to CSP Partners where this community is set up for, but more like a problem with a personal Microsoft Account outside of the scope of this forum. Jul 24 2020 "This builds on our continued efforts to bring you closer to what's more important," Panos Panay, Microsoft's chief product officer, said in a blog post announcing the feature. No notifications on Android 5.0.2. A: Try using the QR code capture feature directly in MicrosoftAuthenticator. The problems should be divided into different parts: It's better to use more than one authentication method and you can use the additional one with the phone call and it allows you to re-enroll. --If the reply is helpful, please Upvote and Accept as answer--. Here, we suggest to try the following suggestions to see if it is working.1. First, you need to have the Authenticator app installed on your mobile device. More information about adding a work or school account to Microsoft Authenticator can be found at Add your work or school account to the Microsoft Authenticator app. That's because device registration can happen in other locations outside of Authenticator, such as in Android account settings or in the Company Portal app. Follow the Android prompts to grant that permission. Don't give them the code - they're trying to break into your account and are stuck at the verification prompt. Yes No SH Sharon515 Replied on March 1, 2022 Report abuse In reply to JoseBeltre's post on January 3, 2022 The Authenticator app has been working flawlessly for a long time on my iPhone and Apple Watch, but lately it has completely stopped sending notifications and sometimes I have to manually sync to check for an authentication request. I tried to download the MS Authenticator App on my new phone but it's not showing any Approval Alert nor Authentication code. A: Verified IDs are issued directly from your organization or a website. The thing you know is your password. Q: Why is my account tile gray and inactive? Removing autofill data doesn't affect two-step verification. Q: How are my passwords protected by the Authenticator app? Open the app, go toapps top-level menu, and then select Send feedback. This data allows our engineers to improve the app in ways that are important to you. There are numerous issues, for example, that the app does not support Apples iOS devices or Googles Android devices. Then install Microsoft authenticator on your new phone and tap "Begin Recovery." Download it from the Google Playfor Androidor the Apple App Storefor iPhone. if yes it may affect your user behavior. 05:53 AM For me it was not required to remove settings or the whole app to solve it. Hi everyone. If you tried all of these steps and are still having issues, you must check the mobile log files for diagnostics. Rob Woodgate is a writer and IT consultant with nearly 20 years of experience across the private and public sectors. Spice up your small talk with the latest tech news, products and reviews. Microsoft said that, as part of its Windows 11 update Tuesday, it'll introduce new features for Android users too, including the ability to activate a Samsung phone's personal hotspot from the computer. steps: 2.If you give some error log, try to change network, try to use 4G or other WIFI network. You should also open all your 2FA accounts and see if your old phone is still shown as a valid authentication device; if it is, remove it. Setting up a phone number to receivephone calls to verify their identity. Q: Is registering a device agreeing to give the company or service access to my device? Strong authentication is needed by Authenticator app: Signing into Authenticator requires a second step. We strongly recommend that you use an alternate authentication method to avoid being locked out of your accounts. Follow the iOS prompts to grant that permission. Yesterday I purchased a new Samsung phone, I performed the Smart Switch to move everything off my old Samsung phone to my new Samsung phone. If you want to be certain that your account is always secure, you should use the Authenticator app. Q: Why does Authenticator allow you to approve a request without unlocking the device? - last edited on tnmff@microsoft.com. On Android, Microsoft Authenticator is failing to register for push notifications. For example, if you're Katy signing in to your Contoso account, you'd tap the account tile and then use the verification code 895823. Regards, Walter Then, select Settings and scroll down to the Notifications section. Q: My one-time passcodes are not working. We have recently implemented MFA with a conditional access policy. Also, a user cannot open the Passwords page unless they provide biometric or PIN, even if they turn off App Lock in app settings. Draw over other apps. If this occurs to you, reach out to your support admin for help, and provide the following details: Use Azure MFA (Azure Multi-Factor Authentication), not MFA server.. Q: Does Authenticator use App Transport Security (ATS) on the iOS version of the app? Previously, we looked at moving 2FA accounts in Google Authenticator to a new phone. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Q:ImtryingtosigninandIneedtoselectthenumberinmyappthatsdisplayedonthesign-inscreen, but thenotificationpromptfromAuthenticatorisblockingthescreen. @Robert WoodsI resolved this by first disabling iCloud backup within the authenticator app's own settings then removing the relevant MS account from the app, finally removing the authenticator app as an authentication method from the individual MS account management area web login. In addition to being simple and user-friendly, push notifications also make it simple for you to receive them. Make sure the app is turned on to use sound or to vibrate for notifications. Use fingerprint hardware. Once youre signed in, you need to go to the Settings page and enable push notifications. You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. This means that your passwords inside Authenticator app are protected even if someone has your Microsoft account password. Authentication app is not working correctly.

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