studentuniverse refund policy

studentuniverse refund policy

The right and obligation to arbitrate under this provision shall extend to any claim by or against StudentUniverses affiliates, parent company, officers, directors, employees, agents, or contractors. Where the combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018 ("Package Travel Regulations") you will benefit from all EU rights applying to packages. You also can't split it between multiple flights. For all travel we strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. Please see the chart below to see if your flight is eligible for these rewards. StudentUniverse: Cheap Travel on the App Store Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. First, visit the link for Studentuniverse Refund Policy Promo Code. The merchant should process the refund through the same technology used to make the original sale. If StudentUniverse incurs any expense, including but not limited to attorneys fees, to recover any payments charged back by your credit card company, you agree that you will be liable to reimburse StudentUniverse for such expense. If you have made a booking with us for an individual service or for a pre-arranged package organised by someone other than us our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf with reasonable skill and care and to arrange the relevant contracts between you and travel service providers on your behalf. These guidelines vary by airline and some may charge an additional fee for services they may provide to Unaccompanied Minors. We are a Member of ABTA, membership number W325X. Second, they do not specify the baggage allowance on their e-ticket. If you fail to follow this procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were travelling and this may affect your rights. You are solely responsible for any such fees as well. If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; Your email address; A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world) The specific details of your request. How were working to help you during COVID-19 and your FAQs answered: Your StudentUniverse reservation number (typically 6 letters), A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world), If you are ok with canceling for future credit per the airlines policy let us know and well just take care of it and let you know when its done. Airlines may deny boarding without the proper identification. Student Refund Policies | Regent University If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. You will need to input your traveling companions' details before entering your credit card information. One-way fares to non-US destinations can require special visas. If you are actually not allowed to enter a country because of a travel restriction, you may be eligible for a refund, depending on your airlines policy. Choose one of them and take advantage of the discount! A credit or debit card must be used to confirm any booking. Good. Flight Bookings, Changes & Cancellations - FAQ | StudentUniverse In accordance with the Package Travel Regulations, if we have arranged a package for you and the travel arrangements are not performed with reasonable skill and care we will make good those arrangements or pay you appropriate compensation if this has affected the enjoyment of your trip. These Booking Conditions apply to bookings you make with our consultants (by phone or by email) as well as online bookings you make on our website. Regardless of the type of arrangement you book with us, the provider of your travel service will have its own terms and conditions (such as airline conditions of carriage, accommodation or car hire terms or tour organiser terms and conditions). Reviews. Flight Bookings, Changes & Cancellations - FAQ | StudentUniverse Never miss a flight (deal) again Refund Policy | Student Union - University of Tennessee If you would not like to accept the future travel credit, we can look into the possibility of a refund. 1 et seq., and administered by the American Arbitration Association under its Consumer Rules. Your travel credit will be added to your account as soon as the cancellation is processed, so almost immediately. Travel insurance is also recommended by the Foreign and Commonwealth Office. We strive to resolve any dispute amicably. Your credit is only good for the original airline your flight was booked with, and you'll need to give us a call to rebook. This applies to future travel credit as well. If you have registered before, please check your registration is valid and has not lapsed. Please note that most cancellation fees range from $200 to $450 depending on the ticket and that Basic Economy tickets or flights that have already been partially flown are never refundable. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. I called StudentUniverse to get a refund on my flight, and I repeatedly told the woman on the phone to cancel my flight under my name and not my friend's. I even confirmed with my birthdate, but she just said "yeah, yeah, yeah whatever" the entire time, and it turned out at the end that she didn't cancel my flight, but my friend's instead, and . If you do not receive an ATOL Certificate then the booking will not be ATOL protected. All orders are subject to acceptance by us acting on behalf of the provider. We understand a lot of events have been cancelled due to concerns over COVID-19. Heres some answers to the top questions we are getting and information to help us help you faster. Student bookings are for verified students and academic staff of accredited universities and colleges of further education, and youth 16-25 years old only. Sign up for sale alerts, email-only discounts, travel inspiration and more. All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these travel service providers. This Website at www.studentuniverse.ca (the "Site") is owned by Studentuniverse Inc ("we", "us") and is applicable to but not limited to enrolled students and faculty members at accredited colleges, or universities and youth 16-25 years old and is provided for residents of Canada. Search for the total number in your party and log in (or Sign up) as yourself. You will be asked to sign up or log in. We will rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will bind all such travellers to these Booking Conditions. You agree and acknowledge that such monies will not be held by us on trust for and on behalf of you and we may hold such monies in any account as we see fit, including with our own and/or other customer money. How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? Once the situation does stabilise, and if your airline allows, we can advocate for refunds on your behalf. Log in (or join) to see if you are eligible. Please advise your consultant of any special requirements that you may have, for example, special meals, medical requirements, and so on. To use your promo code, enter it in the space provided on our checkout page. And in case you didnt know, you dont have to be a student to book on StudentUniverse. Currently, there are no nationwide testing requirements for domestic travel, but each state may set their own requirements. We encourage you to review the privacy notices of any third party service provider whose services we arrange on your behalf. Without this, you can be denied boarding. These policies and rules are binding on you, so be sure to review them before purchase. At this time, many (although not all) airlines have issued a waiver for a free change for any travel in March or April. Please be aware that overseas safety and hygiene standards are often lower than in the UK. Under EU law (EC 261/2004) you have rights in some circumstances to refunds or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Transport and accommodation providers have differing cancellation policies and rules. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Can I Trust StudentUniverse? [2023 Reviews] Pros, Cons, Bottom Line Refund Policy. If you require your confirmation email to be resent please contact us. Tuition and Fee Policies in the Event of Campus Closure. We may correct any pricing errors on our website at any time. Most Popular. Name changes are not permitted in any instance (subject to the section below If you transfer your package holiday). Due to the large volume of requests, our teams are currently prioritizing customers whose travel is scheduled within the next 72 hours. All refunds will be delayed until the situation stabilises. Refund Policy. Alternatively you can ask us for copies. Travelers are responsible for ensuring that they have all necessary travel documents and visas. Sound good? Change penalties will be listed underneath your itinerary under 'Change & Cancel.' If you have purchased a return flight, multi-stop or round the world flight and you do not check in on a confirmed flight, the airline will register you as a no show and your tickets on your subsequent flights will be cancelled by the airline. Enjoy the discount! StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. 2013-2023 StudentUniverse. A change to your student status will not impact your credit. It depends on the airlines waivers and if the travel ban actually applies to you. For all passport holders, our consultants can obtain specific information from an external visa advisory service provider on your behalf (if you wish, we can assist you to obtain visas through this external service and fees will apply). Keep in mind that Basic Economy flights and partially-flown itineraries are not eligible for refunds. Refund Policy. You must comply with local government regulations. Become a FREE member to access our exclusive student travel discounts. Travel for less and live for more with deals, contests and more. If you look up reviews of tripmate, you will see 1 star across the board. Anyone can book with us, just not everyone will be able to get access to special discount student fares. Please ensure you read the credit details and then give us a call when youre ready to book. Tuition and Fees Refund Policy | Office of the Registrar DONT BUY REFUND POLICIES. Check with the Centers for Disease Control and Prevention for current information prior to and during your travel. As a workaround, the airline requires a new set of tickets to be paid upfront and issued with travel dates completed . However, if you have a problem during your trip, please inform the relevant travel service provider (e.g. Most of our deals are available to be purchased online. Please read these Booking Conditions carefully. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Coronavirus FAQ | StudentUniverse Canada However, sometimes the deal may not be available for all dates or to/from all airports. The Foreign and Commonwealth Travel Advice Unit may have issued information about your travel destination. In short, we can offer you whatever your ticket is eligible for, please trust that we are working hard to offer you the BEST option we can find for your ticket! StudentUniverse is on a mission to make global experiences possible. For your protection, we recommend that you purchase trip cancellation and travel accident protection. are beginning to reopen to travelers who have been vaccinated. It is your responsibility to ensure you have the proper visas/documents. You must contact your airline directly and or visit its website for specific information regarding these guidelines and/or any additional fees. Yes! No need to worry, your credit will still live in My Wallet. We advise you to print the on-screen confirmation. This means different things depending on the airline, but for most major airlines at this point it means we can cancel your current flight and provide a future travel credit equal to the remaining value of your ticket. In addition, and without limitation, StudentUniverse is not responsible for, and need not make any reimbursement or refund for, any injury, loss, death, inconvenience, delay, or damage to person or property in connection with the provision of any goods or services if resulting from acts of God, force majeure, illness, disease, pandemic, quarantine, acts of war or civil unrest, insurrection or revolt, embargoes, blockades, boycotts, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, weather conditions, sanitary conditions, lack of medical care, mechanical or other failure of airplanes or other means of transportation, any failure of any transportation mechanism to arrive or depart on time, or any other matter not within StudentUniverses direct control. This deposit is non-refundable unless your tour is cancelled by us. We do not accept any liability or costs incurred that may result from these changes, other than in accordance with the Package Travel Regulations. Were all working overtime to try and help as much as we can. The credit is a one-time use, not like a gift card where you can use it for several transactions or items. To access our student deals all you need to do is sign up for a FREE membership so we can verify your student status. StudentUniverse AU has got you covered. Any loyalty program discrepancies in relation to your booking must be communicated to us within one month of your return date. If you do not fulfill the age and status requirements of your ticket, your booking may be cancelled. Upon confirmation, any arbitral award may be enforced in any court of competent jurisdiction. You should be able to view your travel credit in the "My Wallet" section of your account when logged into our site. Telephone calls to or from any of our consultants may be recorded for training purposes. All refunds will be delayed until the situation stabilises. How do I change or cancel my flight ticket? This is very common, just make sure you have the card holder's permission! The booking confirmation email or reference number must be given to the accommodation provider at check-in. I have questions about baggage. If you do not see a travel credit and believe you have one, please give us a call to confirm. Some countries have reopened borders to international travelers, with guidelines or restrictions. If your airline is offering refunds, we can advocate for a refund on your behalf. If you need information regarding visa and other travel document requirements for your trip please let us know. If you wish to cancel your flight ticket, you must contact us by phone in advance of your flight boarding. Yes! The short answer is no. Although we specialize in student and youth discounts, most of our promo codes apply for all ages. Each of StudentUniverse's 220+ worldwide airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. Certain airfares and services (including some packaged airfares and services) are booked at especially competitive rates which may require payment in full at the time of booking and may be non-refundable. For all online air bookings, full payment is required at the time of purchase. However, StudentUniverse and its affiliates, parent company, employees, shareholders, subsidiaries, affiliates, officers, directors, successors, agents, and assigns do not own or operate any entity that provides goods and services for your travel, including, without limitation, lodging facilities, airline, vessel, motor coach, or other transportation companies, guides or guide services, local ground operators, providers or organizers of optional excursions, food service providers, etc. How much can I bring? These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. You can also update your email address to a more permanent one on your account any time. If your ticket was totally unused, itll be for the full amount of the original ticket. Enjoy the discount! Your legal rights in connection with the provision of individual services and third party arranged packages are against the specific provider and are not against us, except to the extent a problem is caused by fault on our part. StudentUniverse does not own, operate, manage or control these independent suppliers of services and is not liable for their acts or omissions. The data will be collected when you check-in (either online or at the airport) or, in some circumstances, will be required when you make your booking. StudentUniverse and/or its partners have the right to check a users student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. Additional costs are your responsibility. We cannot guarantee the accuracy of any ratings set by accommodation providers. We have no responsibility for these services, nor do we have the authority to make any warranty or representation regarding their standards. Minimum stay and maximum stay rules apply to return and multi-stop flights. When booking accommodation you will receive a reference number and a booking confirmation email from StudentUniverse on behalf of the accommodation provider. Please let us know of any special requirements you may have for your travel arrangements such as special meal and seating requests, room type or disabled access. If we have several people messaging us for the same problem, it actually slows us down and takes time away that could be spent helping more people. Such a change is deemed to be a minor change. We cannot provide advice or recommendations on whether or not you should travel to a specific destination right now. COVID-19 - My Flight is Cancelled: Do I Get a Refund? - StudentUniverse Stopovers are common when you travel long distances, say from New York to Sydney, but stop for a couple of days in Auckland. StudentUniverse empowers young adults to experience the world with discount travel. Any booking you make will be with the relevant travel service provider and not StudentUniverse. We will collect all mandatory taxes, however some countries may charge additional departure, hotel or other taxes that must be paid locally. We know, its very confusing! Travel credit is stored on your StudentUniverse account for future use. If we, or the travel service provider identified on your ATOL certificate, are unable to arrange or provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. Yes, and this depends on the airline's policy. Well be with you within a few days. Make sure there are enough seats remaining for your party and let everyone go through the checkout process. We understand the US DOT has recently issued a statement advising airlines to refund passengers for flights to, within, or from the United States that are canceled by the airline. studentuniverse.co.uk/students/package-travel-rights, studentuniverse.co.uk/students/privacy-notice, ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. If you are not familiar with a stopover, it is when you are traveling from one destination to another, and stopping along the way (or the way back) in another city. increases before full payment and increases attributable to government-imposed taxes or fees after full payment will be your responsibility) applicable to your purchase. All airline tickets must be issued in the name of the passport/photo identity holder. Please allow adequate time to obtain any such advice or documents. If youd like to check what your airline is offering, you can check out the airline policies directly. In addition, travelers returning to the US from abroad will be required to quarantine at home for 7 days after traveling. Most airlines have issued one free change and you may be eligible to cancel for future credit. If you arrive late for a flight according to the airlines check-in requirements, or miss a flight, for ANY reason, you will lose the total value of your ticket. Beginning October 1, 2021, if you plan to use your state-issued ID or license to fly within the U.S., it is your responsibility to make sure it is REAL ID compliant. Also, current discount deals are available at the link. Call us when youre ready to rebook and we can help you use credit. Tuition. Payment by you at the time of placing an order does not automatically mean your booking is confirmed. Once you call, you can leave your number for a call back when we get to your place in line. Prices are per person and inclusive of tax unless otherwise indicated. In addition to our administration charge, you will have to pay the travel service providers applicable cancellation charges. No one other than a party to this agreement, their successors and permitted assignees, shall have any right to enforce any of the terms of this agreement, including under the Contracts (Rights of Third Parties) Act 1999. Please reconfirm your flights at least 24 hours prior to departure. How do I book seat assignments and meal requests? You are responsible to the accommodation provider for payment of the remaining owed balance, together with any charges for additional services subsequently contracted and, where applicable, any service charges or tax. You also can't split it between multiple flights. Please understand that travel service providers may not be able to accommodate every request. We strive to make sure your travel arrangements are satisfactory. For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go.

What Is An Example Of Offscreen Diegetic Sound?, Why Is Amy Walter Leaving The Takeaway, Graceland Tours From Nashville, Was The Stag Really Injured In The Crown, Does Ed Harris Still Have Cancer, Articles S