how do i contact stubhub for refund?

how do i contact stubhub for refund?

Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. If you purchased on a registered account, your credit is available within your StubHub Wallet. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. But no worries they re listed my tickets "with out me knowing any of this ," and the same exact seats sold again" I have screen shots of my stubhub account showing 0 active listings 2 hours prior to the game. If your payment is pending, well cancel the payment. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. Fans are to receive a full refund (not the 120% credit) for their canceled event and will be notified via email of any details that the international team has to relay. Sign in, or if youre new to StubHub, sign up for free. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. How to get StubHub refund According to the company's website, if a customer's preference is for a cash refund, no action is required. I would like cash refund too. I live in GA - was supposed to go to a premier league game in England in March. Had a concert canceled because of COVID-19? DoNotPay records the details of your purchase to boost your chances of winning the refund. Dollar Scholar Asks: Why Can't the Government Just Print More Money? You will enter your community username and new password and done! The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. Enter your gift card PIN in the PIN field when prompted. You have lost a customer for life! The worst company ever you lost me and a ton of my friends and family. Opinions expressed on this site are the author's alone, not those of a third-party entity, and have not been reviewed, approved, or otherwise endorsed. Poor customer service is the biggest pet peeve to DoNotPay. Simply go to your StubHub Wallet and click the Request cash refund button on the appropriate credit. The agreement also assesses a $654,100 civil penalty, which is suspended provided StubHub pays the refunds owed to Ohio consumers and does not violate the other terms of the agreement. How do I contact StubHub for refund? Once you receive that email you can log into your account and navigate to the StubHub wallet. I waited 2 days and tried the access code again..still nothing. The Ohio Attorney General's Office said the reversal came after a multistate investigation lead by Ohio Attorney General Dave Yost. Events postponed or rescheduled won't be refunded, Fowlks said. 0. You can find the "request cash refund" button in the StubHub Wallet of your online or in-app account.). After this experience, I'll take my business elsewhere. Learn more about how we make money. Make sure your email address is spelled correctly. From everything weve seen, the StubHub customer support is quite thin, to say the least. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed . Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds). Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. How do I complain to StubHub? AXS and Ticketmaster are separate companies AXS is the official ticketing site of The O2. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. A million dollar company can not compensate a loyal customer a few hundred bucks. 7 Eyewitness News and The Rebound Buffalo brought this to StubHub's attention on Marrali's behalf. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. There you will see your canceled event credit along with a link to request a refund instead. I went into the app prior to game time and it said all of my tickets had sold, and I had no active listings. All rights reserved. Hawaii Copyright 2020 Scripps Media, Inc. All rights reserved. They have a VOID watermark. Stubhub said they have the seats were listed until a hour past kickoff. Re: Buyer hasnt accepted ticket As long as you sent the ticket to the correct email (and it sounds like you did if you copied it) then you will be paid even if the buyer never accepts Depending on the site you transfered from you will receive an email when the buyer accepts. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . SeatGeek is a legitimate way to compare and purchase tickets from different vendors and venues It works with companies that offer guarantees on their tickets, like Eventbrite, and requires third-party sellers to guarantee 120% of a ticket if it ends up being fake or double purchased. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [email protected]. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482,or the Attorney General's Office at 800-282-0515 or online atwww.ohioattorneygeneral.gov. No. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). The clause is designed to protect both buyers and sellers. See detailed StubHub customer service rankings, employee comments and much more from our sister site. There's a class action lawsuit against StubHub from other customers who want a refund too. It is possible to request a refund on a purchased StubHub ticket manually. If you feel like StubHub cheated you, you could take action against them. All you need to do is follow these short steps below: Voil! Go ahead and file a chargeback on your credit card. Lots 81-82 Street C Fatsuma Stagehand Bradley R. Hightower. We keep track of all orders and guarantee delivery by the date in your account As this date approaches, you dont need to contact us. "So were afraid that its just gonna be money thrown to the wind.. Have a StubHub question? 1.866.788.2482. where can I go to use activate the voucher so I dont lose that as well. but I havent been able to get in contact with anyone from StubHub. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. If your event is cancelled, well automatically refund the credit card used for purchase* (usually within 30 business days of the cancellation announcement) Bought your tickets at the venues box office? Please take the tickets directly to the box office for a refund. Enjoy!Make sure we land in your inbox, not your spam folder. To reach customer support call 1-866-788-2482 Find contact information here. DoNotPay doesnt care about that. Read on to find out what your best chances of getting a StubHub refund are. StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. Officials in nine states, including Ohio and theDistrict of Columbia, initiated a joint investigation after getting numerous complaints from consumers that StubHub was violating its "FanProtect Guarantee" policy. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. I was refused to talk with a supervisor , I had 4 tickets listed. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. It is now November - this is ridiculous. If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. Registered users: Log in to your StubHub account. Click here to explore your options! Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." When you buy tickets as a guest, check your order confirmation email for a 6-digit access code. How do we request the refund? Phone Call 1-866-788-2482. Keep in mind that you may not be refunded in money. You can send any moderator a PM with your email address & zip/postal code, @tkapfh, to check on your eligibility! If you purchased as a guest, @Smharrison91, your credit offer would have been emailed to you. StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed. You never know when you might find yourself financially strapped - the good news is you have options. South Carolina, Great so in the future dont use stub hub because you cant get your money back. What Happens If I DonT Pay National Insurance Contributions? Interactive chat We will process the refund to your original payment method within 5 days. The clause is designed to protect both buyers and sellers. Open a new browser and try logging in again. If you have already been paid, we'll charge your credit card on file to recover the payment. Help us improve this article with your feedback. If I did I woulda dropped my price or took my friend to the game. Congratulations on your sale. Hours of Operation: 5:00 AM - 8:00 PM PT weekdays. Community Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 They're upset StubHub is refusing to . They may sell them for more or less than face value. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. If you're not in or your event wasn't set in one of these places, you may want to look into your state's refund laws, call StubHub or contact your attorney general's office to find out more about local policies. People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. Click on any of the links and there is a private message link on the moderators page They can assist you. The corporate office phone number is 415-222-8400. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Is SeatGeek legit? She came back and said I'm refunding your money butand then starts fighting with me again. StubHuboffers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to ano-refunds policyit adopted in March 2020 to the dismay of many customers, the company told The Associated Press. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. No problem. Wish they would help. Customerscomplained to the media andfiled lawsuits. You will never be contacted directly by a buyer or prospective buyer You can adjust your ticket prices to reflect marketplace value at any time. Click that link and you're good to go. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. So the funds are available but you only adhere to the state-by-state laws? and take advantage of this neat service whenever you need it. A few days later I'm only paid out for 1 set of tickets. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. I think I'm golden and I made my sale. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. For obvious reasons, this isnt usually a satisfying compensation. 7 calle 1, Suite 204 StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. I had to ask for a manager. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. We'll email you when an event is canceled. Louisiana This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. ", (FYI: StubHub's website now says "if your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund." Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. On March 7th, StubHub emailed Marrali a copt of its refund policy. StubHub was founded in 2000 and its current CEO is Eric H. Baker. Click or tap See actions and select Make changes. Chat to ask questions outside of normal business hours Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. Lets dive into it right away. You can reach the corporate office at 415-222-8400. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Phone: 866-788-2482. Horrible customer service. https://money.com/stubhub-refunds-covid-19-cancellation/. . We'll do our best to get back to you in the next 24 hours. The worlds largest ticket marketplace StubHub is home to over 10 million sports, music and theatre events in over 40 countries. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in . I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. Did you find it helpful? Many companies featured on Money advertise with us. For customer support people can visit their help topics to search for answers to questions or browse popular topics. for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516. AND TOLD ME THAT "Recine. In other words, when it can be too late to get a refund. StubHub is offering the retroactive refunds now because the live events industry is opening back up. What Is Public Liability Insurance For A Wedding? Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. That equals roughly 9.5 percent of all eBay $2.6 billion revenue during the second quarter coming from StubHub. Listings for companies similar to StubHub: Customer service is awful. They are printed with duplicate. In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. Marrali just wants her money back, and she's not the only one. Reach out to customer service representatives via social media, Call the event organizer and state your case. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. What a horrible service! how about the agreement that we agreed to when we purchased the tickets, the so-called '100% money back guarantee'? Click here to update this department. Listed tickets but dont see them in my account Print If you just listed tickets on StubHub but theyre not in your account, we recommend waiting a few minutes Sometimes it takes time for newly created listings to show. An email might never be responded to, and the same goes for phone calls. If that doesnt happen, we will locate comparable replacement tickets or send you a refund. This number worked fantastically, and I got all I needed accomplished! We send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration We give them a time frame to offer you a resolution, usually 30 days (though your contract with them might specify something else). If refunds for your event are approved by the Event Organizer, you will see a "Request a Refund" link in your online account. They say $0.00. This material may not be published, broadcast, rewritten, or redistributed. "The return of live events, the input of customers, partners, and regulators, and the . We have a great help article here which provides the steps to list these Mobile Transfer tickets. The deal requires StubHub to honor its refund policies and not change its refund policies for purchased tickets unless the purchasing consumer consents to the change. We cant contact them and ask them to lower their prices. It has been cancelled and I haven't heard anything from Stubhub regarding a refund or a credit. We may be compensated if you click this ad. for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444. International orders are handled a bit differently than those within the US, @Lighty7. Ticket reseller StubHub will now issue refunds to consumers who bought tickets to events later canceled due to thepandemic. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482, or the Attorney General's Office at 800-282-0515 or online at www . Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. StubHub does not contact the event or festival to verify a tickets legitimacy unless they are partnered with StubHub already for the event. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. If ticketholders can't attend, they can resell their tickets on StubHub with no selling fee. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! You will be paid by StubHub (not by the buyer) for all ticket sales you fulfill. Another way you might reach the company is by sending them an email. Find help with your questions from other fans through our own peer-to-peer community! Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. And never again. Submit, rate and comment on StubHub ideas by visiting IdeaIncite.com. Yes We are changing the way you register and sign-in to the StubHub Community. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. Who do I contact? Postponed events may not be eligible for refunds. The old bait and switch! Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e I was a no show due to a soft water flooding of o The company prides itself on being a Fan-to-Fan service. How to Contact StubHub for fraudulent tickets. For buyers, StubHub guarantees: Youll get the tickets you ordered in time for the event and theyll be valid for entry. Your refund will be processed to the payment method used at the original time of purchase. To reach Customer Support call 1-866-788-2482. Find customer service from top companies including phone number, online support, social media and chat, View all 117 StubHub customer service reviews , LA Galaxy announce El Trafico on August 24 at StubHub Center is a sellout, Taylor Swift Tops StubHub's Most In-Demand Summer Concerts List, NEW REPORT: How StubHub Uses On-Demand Payments To Keep Resellers Loyal. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds United States - California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee Canada- Alberta,British Columbia,Ontario,Quebec Find the sale. Ticketmaster for Ever. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. These are often free tickets the seller can relist. They showed my same seats that they cancelled sold and the payout. StubHub suspended that policy in March 2020, following the mass-cancellation of events triggered by COVID-19 concerns. I been buying and selling for 12 years with them. Review, To see your event status, log in to your StubHub account and select 'My tickets' then. This happens when tickets are reprinted, but they are usually still valid. This watermark prevents others from copying them. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund. How do I contact StubHub for a refund? Let us teach you the major money lessons you NEED to know. Just log into your DoNotPay account using any. Unless your concert has been canceled amid the coronavirus, they can be hard to come by, Your California Privacy Rights/Privacy Policy. Those will be paid out by the end of May. The chat support is available 24/7 on computers or mobile devices connected to the Internet Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. Georgia There Application crashes. Mobile transfer tickets are transferred to you and viewed on a mobile phone Youll need an iPhone or Android phone to scan your tickets at the gate. Owned by eBay, StubHub serves as a direct ticket marketplace for ticket reselling Tickets are often mailed from the ticket holders to ticket buyers directly. And 2 hours before the game I had no listings active. Maryland: Supervisor " would NOT SPEAK WITH ME. 03-31-2022 08:37 AM. Enjoy! But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. does that mean nothing now because the compant wants to keep their pockets full of now stolen money? 01-30-2021 01:41 PM 2 Reply Sorry, unable to complete the action you requested. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina A Personal Loan can help you mitigate losses and get back on track. this link is to an external site that may or may not meet accessibility guidelines. After the switch, you will enter the email address you use to access the community in order to reset your password. StubHub is a marketplace where fans buy from and sell tickets to one another. Whats The Difference Between Class 2 And Class 3 NI Contributions? How do I contact StubHub for a refund? Request and Get a StubHub Refund Right Now. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. 1.866.788.2482. Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. Ads by Money. Enter your gift card number in the Add a Fancode & gift code section. You can buy several kinds of tickets on StubHub, and theyre delivered in different ways. Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. How do I complain to StubHub? How to reach a live person: Speak "customer service" at first prompt. See if youre using the right email and password. / What happens when an event is canceled. Clear your Internet browsers cookies and cache. I have an email stating "Remember, your order is covered by our FanProtect Guarantee." After the switch, you will enter the email address you use to access the community in order to reset your password. Indiana: "approximately 6,800 consumers" affected. Are You Having Trouble Getting in Touch With StubHub? 6:00 AM - 7:00 PM PT weekends. Your California Privacy Rights / Privacy Policy. Locate the StubHub corporate office headquarters phone number, address and more at CorporateOfficeOwl.com. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected] Our helpline number is 1-888-929-7849. New Yorkers, however, are in luck. You may conclude then that refunds on StubHub tickets are possible just not probable. Otherwise you will receive a voucher for 120% of your purchase price. Explain your scenario, and provide any applicable evidence. Erin Marrali of Cheektowaga purchased tickets to the Adam Sandler show at KeyBank Center as an anniversary gift for her fiance. Having difficulty navigating this. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Contact us United States and Canada. StubHub sellers set the price of their tickets. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. Have an idea for StubHub? The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one.

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