ticketek marketplace refund

ticketek marketplace refund

Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. (Receipt required for Doctors note refund up to 50 or equivalent). If there is a financial failure of any Transport provider. They will do anything to hide from you. Three years after buying multiple tickets for a cancelled concert I still havent received a refund. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. Scalping 18. Conditions that are unpredictable and the event is more than two months in the future. I received an error message after purchasing tickets. In event of a Refund Application the English language version shall be the basis of settlement. I cant go now, and when trying to chase a refund you literally have to choose from a bunch of pre approved refund appropriate situations and provide evidence. Travelling can be a huge expense, which is why its normal to try to score savings when you can. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. Through Fair Trading they claimed they refunded the money to an account that was closed the year before. Travel insurance and COVID-19: what you need to know. Everybody else looks like a paedo. But the thing is, they didn't. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. We may consider other Emergency Circumstances at our discretion. Abhorrently bad process for handling refunds and rescheduling due to illness. I got tickets to a concert from ticketek that got cancelled of covid. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! The following words or phrases have the meaning shown below wherever they appear in bold in this document. Confirmation of failure or disruption of the public transport. Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. What can I do if my tickets are lost, damaged or stolen? If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Check to see if they have an online lodge system. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. Ltd. All Rights Reserved. I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. What the hell is that? Their customer service to follow up and right the problems is poor. chevron_left, Availability & type of seating will vary & is set by the venue. It goes against our guidelines to offer incentives for reviews. There is no phone number, only an email which does not get answered. Immediate household persons living together at the same permanent address. Might be worth looking into? What gives? Are Refundable tickets offered on Gift Voucher sales? I replied and asked for a direct line or email address to speak to management/no reply since. When I call tiketek to explain that it might be a bit awkward getting a doctors note for my aunt (this is the real reason I dont want to go) I get an automated message and then hung up on. Any reason for refund must not be foreseeable at the time. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Make a report to ACCC. Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. It says that they are open between 9 am and 4 pm but then ends the calls despite it being 12:10 pm! I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. .As i still had a ticket i was refused a refund ,how many people did this happen to,they are making extra money from covid . Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). Emergency Services Police, Fire and Rescue Service or other Emergency Services. Attendance at business meetings and business travel. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Where You have not been physically examined by a Doctor prior to the date of the Booking. Why is your site permanently unavailable. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers. You may also wish to resell your tickets if you cannot use them. Can I use a Ticketek gift card or voucher? I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. ProductReview.com.au has affiliate partnerships. Ive forgotten my password/My password has expired. They are the shittest service in Australia. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. Buying Tickets on the Ticketek Website Step 1 - Sign in to My Ticketek Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? What to do?? Can I purchase multiple orders in one transaction? Any evidence requested by our Customer Experience Team to verify the emergency circumstances. NEVER NEVER again. They rapidly charged my credit card, then didn't provide the tickets. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. Further details in the disclaimer. To apply for a Refund simply click on the link in your booking confirmation email, or click here. Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy. Press question mark to learn the rest of the keyboard shortcuts. Maximum refund value will not exceed 10,000 GBP or local currency equivalent. Armed Forces Naval Service, Marines, Army or Air Force. are the business owner or registered Director, or a member of. Share. They agreed I shoudl get a refund, then asked for my account details for the refund. Requesting a Refund. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. They need a better system and more staff it seems. The call centre shut the phone to the customer's face.. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Why is the price displayed on my ticket different to what I paid? If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Not that they are necessarily wrong, but people often don't comment when things go routinely right. How they don't answer their emails again and fair trading have finished as they have "agreed to refund me". Sell tickets directly from your Ticketek Account. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. Any translation of this document from English is for assistance and information only. Ticketek routinely mismanages ticket processing which should be simple. Instead I was sent the PDF email after the show. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. Attend participate in, take part in, use, or be present at. There is no phone number, only an email which does not get answered. Where You are the business owner or registered Director, or a member of Your family is. Where you cannot provide evidence that the person affected is within the. Privacy (data erasure request) Proof that the passport has been reported to and cancelled by your Government Agency. Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. I have been linked to your site from Ticketek.co.nz. Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. Please also read the General Conditions of Refund. Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. and subject to change at any time. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. Sick relative? I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. Find out how we combat fake reviews. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Forcing people to own smart phones is not giving people choice and freedom. Many of us haven't booked on line since COVID started, The site is worse than I remember. I just resold a ticketek ticket on Tixel. Press J to jump to the feed. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. A police report confirming details of the theft. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. Safe, Fast and Verified Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. No way to recover tickets. Confirmation that the document cannot be replaced in time for the Booking. etc.WHERE IS THE ACCOUNTABILITY? I recognise the terms of service were available, but nobody reads those. It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. 2023 Trustpilot, Inc. All rights reserved. Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. As it got closer to Christmas I started to worry, as they were to be presents. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. How did this happen? So thanks very much! Finally got an answer from them when I contacted fair trading to help. Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! Just upload its fucking DEATH CERTIFICATE. Then I looked on Trustpilot at their reviews and really started to worry! She made time to help & sort out the transfer of tickets to this area. Suncorp Stadium A copy of a notice from the examination body, school, college, university confirming the change of date. Maisie Peters: 7:00 7:45pm By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. means an unforeseen circumstance completely outside. Voluntary relocation or where you are changing employer for a new role. Youmade an unsuccessful request for annual leave for the date of theBooking. To read more about Covid-19 please visit our dedicated page here. Sell tickets directly from your Ticketek Account. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. I have been trying to get hold of ticketek to request a simple date change for about 2 months now! means weather where a Government Agency has issued warnings not to travel which mean. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. Frontier Touring, Special Guests: Maisie Peters and Budjerah. Safe, Fast and Verified IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Ticketek Marketplace (marketplace.ticketek.com.au). I paid the additional cost in checkout for refundable tickets. Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. The best person in the world. Would I ever get the tickets! I am trying to buy tickets but it says unable to lock the ticket. Please comply with any stated ticket limit for this event. A copy of the travel warning from the Government Agency. There is no customer service centre you can call, just an automated voice call telling you to email. Sell tickets directly from your Ticketek Account. the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. Clunky unhelpful booking site for Mary Poppins Melbourne. Attend participate in, take part in, use, or be present at. What a disgrace!! Where the examination is being provided by a commercial business (not by an educational board). It's about $1500 and I have no idea what to do next. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. They gave me specific number to call to move tickets. This is such scummy conduct. Our integration means you can list tickets for resale directly from your Ticketek account. Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. What happens to my money when I buy a ticket? Its a disgrace. Years ago I did a few days temping at Tiketek. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. I reported the scam to my credit card provider! A police report or crime number to confirm the theft(Self-declaration not accepted). Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions The customer service was super helpful and I got the ticket value back and it sold super quickly.

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