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Be on time for scheduled trips and be ready to board the Mobility bus when it arrives. Articles not claimed by Tuesday of the following week will be turned over to MARTAs Lost and Found department located at Five (5) Points. Example: During the review of infractions for the month of June, it was determined that the systems average number of No-Show infractions for the month was two (2). 5. 404-848-5826. A subcommittee of the MARTA Advisory Committee (MAC) will make recommendations to MARTA at that time. We apologize Traffic conditions, weather and service interruptions may prohibit MARTA from meeting precise pick-up times; therefore, trips are scheduled to include a thirty (30) minute Ready Window., Prioritizing Pick-up and Drop off Times: Also, only you are allowed to use your Reduced Fare Breeze Card. To qualify for one of our Reduced Fare Breeze Cards, you'll have to do the following: The initial card is free, and your first replacement is only $2. Customers requiring medication or oxygen at regular intervals should be advised that travel time on the MARTA Mobility Bus may be as long as the same trip on MARTAs fixed route services plus an additional thirty (30) minutes. VI Complaint Resolution Procedure and Form. Mobility Operators are permitted to assist customers who utilize wheelchairs or other mobility aids up or down one curb or step unless it poses a safety risk. 1. The customer may write a letter requesting an appeal to: The application allows for the following online: Employees can view and update personal information, submit . About MARTA. Wheelchair brakes must always be locked while on the lift. These buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta along a 3/4-mile corridor located on each side of all fixed bus routes and in a 3/4-mile radius of each station. Exact addresses of both the origin and destination. . Keeping a log of your reservation dates, ready times, booking identification numbers, and cancellation reference numbers is highly recommended. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Please note the following: Operators are required to secure the lap and shoulder belts to ensure the customers safety. Visit our MARTA Mobility page to see the qualifications for this service. During this thirty (30) day waiting period, customers will still be eligible to ride MARTA Mobility; however, they will be required to show photo identification and pay with cash for each trip. Customers who wish exercise this right to a second level of appeal, should contact MARTAs Eligibility Specialist at. Service cannot be provided earlier, later or on days when regular MARTA service is not available. Unlike our standard buses, MARTA Mobility is a shared ride, advance reservation mode of public transit. After the applicant has reviewed and verified the information, he or she must provide signed authorization for a Health Care Professional to release information. Applicants should indicate whether they will travel with a PCA during the application process. This applies to an individual who would be able to use the fixed route system if it were accessible (e.g., when a low-floor or ramp-equipped bus is not available). MARTA Transit; Customer Service. Customers traveling on scooters should adhere to the same safety procedures listed for wheelchairs. MARTA has the right not to issue a replacement card. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Untapped Breeze cards will lose value if not activated within this time period. MARTA Reduced Fare Office MARTA reserves the right to conduct in person interviews and to perform functional assessments prior to making all final eligibility determinations. Disruptive, harassing, or threatening behavior is prohibited. The lift can only be occupied by one person at a time. In accordance with the ADA regulations, MARTA reserves the right to negotiate trip requests up to one (1) hour before or one hour after a customers requested time. Riders' Advisory Council; . ADA public law defines who is eligible for complementary Paratransit service in Section 223 of the Federal regulations. MARTA will transport other small pets, confined to rigid pet carriers with locks or latches carried on by customers and kept out of the aisle and off seats. The completed application (both Part A & B) must be faxed to 404-848-6900, or mailed to: Mobility Service, 2424 Piedmont Road NE, Atlanta, GA 30324. MARTA Police (Non-Emergency) 404-848-4900. Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, Title To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. The Warning Letter also provides the customer with an opportunity to dispute the listed No-Show infraction, and provide proof of extenuating circumstances that may have caused the infractions. LOST OR STOLEN CARDS: Reduced Fare and Paratransit Breeze cards are issued free. If trips include transfers to another transit system, MARTA Mobility customers must reserve trips directly with that system and pay the required fare for both MARTA and the other system. Subscription service is offered to MARTA Mobility customers who have travel patterns to and from the same destination(s), at the same time, at least one (1) day per week, for at least (six) 6 consecutive months. No-Shows that are not within the customers control will not be counted against the customer (i.e. Transfers between CobbLinc Paratransit and MARTA Mobility are free at the Cumberland Transfer Center and the MARTA Arts Center Rail Station. Student Program (K-12) Group Discount. A card will be unconditionally confiscated if it is found in the possession of an unauthorized third party. Appeals must be received within sixty days (60) of receipt of the denial letter. Subscription service is offered as a convenience to our customers and is accommodated on a space available basis. Customers will receive presumptive eligibility to ride MARTA Mobility if the completed application is not processed within twenty-one (21) calendar days. MARTA Mobility Travel Training Program is a free self-paced program where individuals learn how to travel safely and independently on MARTAs system. A requested trip time may not be available. Some may also come with a warning from the manufacturer that they should not be used as seats on moving vehicles. Visiting customers must provide verification of their eligibility to MARTAs eligibility department. MARTA Mobility provides ADA-complementary paratransit service to anyone unable to ride or disembark from regular MARTA transit services. The Metropolitan Atlanta Rapid Transit Authority (MARTA), operating within Fulton, DeKalb, and Clayton counties is committed to providing safe, reliable, timely and clean public transit services to all of our customers. 404-848-5826. The assigned Mobility bus is scheduled to arrive during this time. Appeals can be made by calling the MARTA Mobility Eligibility office at (404) 848-5389 or submitting the completed Notice of Appeal form via fax: 404-848-6900 or mail: MARTA Mobility Appeals Panel 2424 Piedmont Road, NE Atlanta, GA 30324-3330 Appeals: Upon receipt of a request to appeal, the Eligibility Specialist will notify the customer of the date, time, and location of the appeals hearing. The goal: make life simpler for all our employees. PDF version] to print a hardcopy of theMARTA Mobility Eligibility Application for Certification Part B(for the completion by your Health Care Provider). If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. Riders who qualify for our MARTA Mobility service and use their MARTA Mobility Photo ID Card can receive discounted fares when purchasing multiple rides. custserv@itsmarta.com, Write to: MARTA Customer Service Center Transfers between MARTA Mobility and Cobb County Transit (CCT) Paratransit are free at the MARTA Arts Center Rail Station and the CCT Cumberland Transfer Center. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . The MAC subcommittee meets once a month to hear customer appeals and make its recommendations to MARTA. EXAMPLE: Customer prioritizes the Pick-Up Time. Operators will assist customers who require door-to-door service by carrying a limited amount of packages (what the operator can carry off the bus in one trip) to the exterior door. Under the contract, MTM will leverage its On the Move program to perform paratransit eligibility certifications. In an effort to support the Federal Transit Administrations (FTA) goal to increase their outreach to consumers having difficulty accessing public transportation, MARTA has listed FTA toll free numbers for customers, community advocates for individuals to call with concerns regarding public transit accessibility. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM 5:00 PM for detailed information regarding these procedures. Customer Guides and other written materials are available in alternative formats. 30 Alabama Street, SW Please contact Customers with schedules that require frequent changes are not eligible for subscription service. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. Lost Item Inquiry Formfor lost items. Text Only September 2022 Mobility Newsletter, Text Only_May 2022 Mobility On-the-Move Newsletter, July 2022 Mobility On-the-Move Newsletter, Text Only_July 2022 Mobility On-the-Move Newsletter. MARTA Police (Non-Emergency) 404-848-4900. 404-848-5826. Please remember that MARTA Mobility is a shared ride service and customers are encouraged not to neglect personal hygiene so as to cause an adverse effect on the ability of MARTA to provide acceptable services. The Reduced Fare pass is only compatible with one-way tickets, round trips and trip packages in multiples of 10 or 20. You can also load stored value (cash) at the cost of $1 per trip. Customers are encouraged to call the MARTA Reduced Fare office at (404) 848-5112 to report a card lost or stolen. A customer traveling from a large office building, medical facility, or other similar area must meet the vehicle at the curb closest to the main reception desk or lobby entrance. The CCR will make every effort to accommodate requested pick-up or drop-off times. Operators are responsible for operating their vehicles safely, professionally, and as courteously as possible. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. A MARTA Mobility Service Agent will explain the service and/or mail an application. This rule includes operation of the hydraulic lift and attempts to remove wheelchair tie-downs. [Code Section 37.123(e) (1)], Any individual with a disability who needs the assistance of a wheelchair lift or other boarding assistance device and is able, with such assistance, to board, ride, and disembark from any vehicle which is readily accessible to and usable by individuals with disabilities if the individual wants to travel on a route of the system during the hours of operation of the system at a time or within a reasonable period of such time, when such a vehicle is not being used to provide designated public transportation on the route. [Code Section 37.123(e) (2)], Any individual with a disability who has a specific impairment-related condition which prevents such individual from traveling to a boarding location or from a disembarking location on such system. [Code Section 37.123(e) (3)]. MARTA Mobility service is curb-to-curb. Ride times are subject to traffic delays or mechanical problems that result in customers on-board time being delayed. Vehicle number and operators name, if applicable PROPERTY OF MARTA: This Reduced Fare/Paratransit Breeze Card is the property of MARTA, and must be presented upon use when boarding a MARTA bus or entering a MARTA rail station. breezecard.com. If the complex is inaccessible to a MARTA Mobility Bus, customers must meet the bus at the main entrance of the complex. Your Reduced Fare Breeze Card functions the same way as any other Breeze Card. Riders' Advisory Council; . NOT TRANSFERABLE: This card is not transferable and if pre-sented by any person other than whom it is issued, MARTA will confiscate the card. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . Subscription service can be suspended for a maximum of thirty (30) days. MARTA Mobility. MARTA Mobility. Assault or threat of assault is prohibited. Operators are not permitted to handle service animals. Wheelchair users must wait for operators assistance and follow instructions for entering and exiting the Mobility Bus. Wheelchairs are defined as three or more wheeled devices. The thirty (30) Minute Ready Window will begin at the stated Ready Time. . Regular Breeze Cards are not accepted for Mobility certified customers. It is strongly recommended that a customer using a manual wheelchair have attached footrests. MARTA cannot be responsible for, nor can schedules be adjusted to accommodate the administration of medication. To access the automated system, two (2) pieces of information are required: Personal customer ID number, which can be obtained by speaking with a Service Agent at. To schedule a reservation, call the MARTA Mobility Call Center (404) 848-5826; 8:30 AM to 5:00 PM seven days a week. Also please be advised that this card must be surrendered upon request by a MARTA official. However, MARTA Mobility recognizes that service beyond curb-to-curb may be needed by some customers due to their disability. Mobility Fares; Partnership Program; University Program; Student Program (K-12) Group Discount; Parking. Please complete the Customer Service. The Travel Training program is a short-term, personalized service designed to help individuals learn to use MARTAs buses and trains independently. MARTA Mobility Appeals Panel You must complete Part A and the Part B must be completed by a licensed rehabilitation or healthcare provider who is familiar with your diagnosis. MARTA Mobility service is restricted to the ADA designated service area within Fulton, DeKalb, and Clayton Counties along a mile corridor located on each side of all MARTA fixed route buses as well as mile radius around each rail station. Name, address and telephone number Today, everyone at MARTA has access to our MARTA Employee Self-Service application. The customers Ready window begins at 6:45 AM, and ends at 7:15 AM (Ready Time plus 30 minutes). The PCA may either be an employee of the customer, a relative, a friend, or a care provider. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. MARTA reserves the right to limit the number of replacements. To claim a lost article before Tuesday of the following week, please call the MARTA Mobility dispatch office at. illness that prevents the customer from calling, an extended medical appointment that does not provide an opportunity to cancel in a timely manner, customers mobility aid fails, etc.). In this type of eligibility, the person can be reasonably expected to make some trips on the fixed route service. Indicate the type of mobility aid used, and if the lift is required. Riders' Advisory Council; MARTA HOPE Program; . The customer cancels a scheduled trip less than two (2) hours before the established Ready Time (Late Cancel). Interviews at MARTA Experience Positive 71% Negative 21% Neutral 8% Getting an Interview Applied online 74% Recruiter 9% Employee Referral 6% Difficulty 2.6 Average Hard Average Easy Interviews for Top Jobs at MARTA Bus Operator (4) Intern - Hourly (2) Station Agent (2) Managerial (1) See more interviews for top jobs 30 Alabama Street Atlanta, GA 30303 Monday - Friday 8:30 a.m. until 5 p.m. A $5.00 replacement fee will be charged for all subsequent replacement cards. 2424 Piedmont Road, NE Local, Express, . To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. Travel Companions are subject to the regular MARTA Mobility fare. Door to Door Assistance is available upon requests (see pages 5 - 6). MARTA attained the Silver level of recognition for its sustainability efforts. It may also be used to transport customers to fixed route, bus, or rail stations (feeder service). University Program. If you were issued a permanent card, your eligibility expires three years from the date of issue.