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It was a great relief to have it arrive so soon. Please try again. Certain metals such as tungsten and titanium cannot be sized. Their telephone number is (845) 564-2205. Whether youre looking for a special gift for someone special or a timeless piece of jewelry for yourself, Kay.com has something for everyone. Always trust Kay Jewelers. Kay Jewelers Review | Excellent Quality and Stunning Beauty. I wouldnt recommend this place at all. Global Technical Recruiter. The Extended Service Plan furnishes labor and parts necessary to maintain your merchandise in usable and wearable condition provided such service is necessitated by merchandise worn during normal conditions. Top of the Page, If I want to mail a payment , what address should I send it to? Be Blessed and Take my advice Please. (Trade-ins are not accepted at kay.com.) * Watches may be returned within 30 days at any Kay Jewelers or kay.com. She returned my call within an hour. Exchanges can be made at any Kay Jewelers location. (18 weeks ago as of 10/14) She said she will call back after she calls the store. The Werewolf Diaries 2: Kapitel 5: Kayleigh - Weinmond: Deutsche Ausgabe: Ketterling, Corinna, Schwarz, Alicia: 9798377463382: Books - Amazon.ca Ill took that chain back and they swap it out for another gold chain and now Im suffering a sebaceous cyst on my right torsos. (Engraving is not available on Kay.com.). color: #515666; In addition, you may purchase Kay Jewelers Lifetime Extended Service Plan. Kay Jewelers provides services in the field of Clothing Accessories - Other. Additionally, the time from order placement to arrival at my door is nothing short of impressively professional,,, especially considering the amount of economic and social upheaval which tails in the wake of the medical crisis taking place. Oct 14, 2022 1:10pm - Spoke with Fahim and was told it was never escalated. Average Customer Rating. If you select a size other than the standard ring size shown, service may be required to adjust it. Find trusted, reliable customer reviews on contractors, restaurants, doctors, movers and more. Claim it and get a lot of features. Submit a complaint and get your issue resolved. Please note that all salary figures . I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. The Customer Service At Kay Jewelers; The Final Word; The History of Kay Jewelers. Let me trade up without spending $450 first. Text (855) 929 - 4190. This most recent repair done at Salisbury NC, was very poorly done, and I was VERY dissatisfied! Kay Jewelers' Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds. Will I have to pay shipping charges if I request in-store pick up? KAY Jewelers offers engraving on select merchandise. This complaint was posted by a verified customer. That's a $1360 difference. If you continue Customer Service: 1-800-229-0364. I wish they could be bottled and distributed for anyone doing their job everywhere. Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. I had read all the reviews after purchasing, and got really worried. We were not given any insurance claim information. I ordered a necklace for my aunt for Christmas. MORE+, Buy now! If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours: a { I would also like a copy of the transcript from my phone call on June 10, 2022 with Theresa. I have spent a ton of money at Kay's because of Chris. This is where the fun begins! Both gifts from my husband were purchased at this store and I had the receipt. In the pictures attached you can see screen shots of the sale price on 11/24/2022 and the last one shows my emailed receipt of the purchase price. Thank you Connie so much. Your Jewelry Consultant is ready to talk! I have had the pleasure of wearing exquisite jewelry from Kay Jewelers for many years - from the necklace my parents gifted me for my sweet sixteen, the diamond ring I wore on my big day, and the wedding ring I proudly wore on my wedding day. Posted Meghirdetve tbb mint 30 napja. Kay Jewelers has resolved 87 complaints. I can honestly say that without the diligent hard work of Brittney, KiSaundra and Ren, this situation would not have ended as well as it did. links within this website. They use them, abuse them and then let them go!!!! What is KAY Jeweler's return and refund policy? Kay JewelersPO Box 740425Cincinnati, OH 45274-0425 The sale associated was so patient and polite and very helpful. If you do not see your ring size listed for a ring you like, please visit the KAY Jewelers store nearest you to determine if a ring can be ordered in your size. As an Amazon Associate, we may earn commissions from qualifying In addition, all necessary repairs must be completed by our representatives. 2. His parents had purchased jewelry at Kay's for many years. I had it insured and it appraised almost 30% more than what he paid for it!! Text (855) 221 - 6255. I have the jewelry/gold repair guarantee that was paid for when I purchased my ring. ; Over the phone: Call (855) 506-2499 to make a payment over the phone. The opportunity to save $25 OFF is not common. I requested a replacement, but an exact replacement could not be located, so I asked if I could replace mine with another diamond bracelet from their store and pay the difference. Kay Jewelers does not raise credit limits automatically as a matter of policy. They are professional liars for MONEY! Both gifts from my husband were purchased at this store and I had the receipt. Kay Jewelers offers engraving on rings. I was never informed that the diamond and plain diamond band I wanted that they ordered for me was custom. They claimed some orders were not able to be cancelled and mine was one of them. Learn More. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. It can take up to ten days for this service. Do you offer any warranties on your merchandise? We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. 2023 HotDeals.com, All rights reserved. Both share the same physical, chemical and visual properties. Your order will be kept at the store for 30 days. Call KAY Jewelers customer support team and get help with any problems. Kay Jewelers is one of the most famous jewelry stores in the United States, but unfortunately, their customer service leaves a lot to be desired. My husband and I have been customers since 2000, when we made our first purchase by buying our wedding band. Cancelled order and full refund because it was within a half hour of purchase. An expert can help you narrow down options and find the perfect jewelry. - did not follow up. Kay Jewelers Corporate Office USA. You will be required to sign for your merchandise when you arrive to pick it up. Well, then I asked to look for a replacement that is the same as the one got lost. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. ARPhotography . As it was a custom design using parts from other rings they sell, they informed me it would take 2-3 weeks to be finished. A copy of your current Kay Jewelers Credit Card Agreement may be obtained by contacting customer service at the following link. I would like to receive my e card immediately, Diamond Guarantee and Jewelry Repair Guarantee, Got a gift card and not working nobody to activated, Custom ring / kay jewelers loose diamond sale event, Read full review of Kay Jewelers and 2 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I have over 8 years of experience working in retail and customer service. Took it in to exchange it and was told I couldn't exchange it by the 3rd manager. The whole experience has been awful, do not shop at Kay! My account is [protected] if you have any questions or need to search the account. Don't worry, the conditions for using this coupon are very broad. Purchased a Diamond ring 6 months ago & the center Diamond fell out. When I checked in 3 days later they told me they were now escalating it and it would be another 7 days from that date until someone reached out. Explore KAY Outlet Exclusives for unique jewelry you won't find anywhere else. Platinum is pure metal that is naturally white and much more Solitaire engagement rings are the perfect representation of your love and commitment. This is a great jewelry store to get anything my wife wants. Privacy Policy. They say I had 60 minutes and denied cancelation. I have purchased a second wedding ring and it was the WORST MISTAKE EVER! You can easily find current promotions and discounts on the homepage for you to use. I will NEVER shop at Kay again. They tried to fault me for the diamond coming out. In order to start the call, please close this box and then unblock your mic in your browser settings. I am totally dissatisfied with the Jewelry of Kay Jewlers and would like a price adjustment on the pay back of these pieces of Jewelry. NOTHING LIKE HAVING MY LIFETIME WARRANTY.. she was so patient and understanding. Also bought Avery the bear for st Jude hospital great cause. I just want to take time to praise Sonya at the Park City Kay's location. Top of the Page, What is Kay Jewelers return and refund policy? I called them and they told me that they had found and it would take another week to be ready for pick up. Then was told it'd take 3-4 weeks to fix the chain after waiting almost a month to receive it to begin with. You are offered a chance to save up to 10% OFF. I called customer care and no one called back. For a price quote on specific engraving requests, please visit your local KAY Outlet store. Fun delivery. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. The opportunity to save $25 OFF is not common. I was they would call me by end of the day to let me know, off they did not calll. . I walked inside kay Jewelers inside First Colony Mall in Sugar Land Texas , The assistant manager is discriminating people by the way they look. All Rights Reserved. How do you tell someone this? This will surely increase the credibility of your complaint. You just need to follow some tips to get $25 off select merchandise. I worked for 3 years in college. Here is what we cover: We will replace, free of charge*, any diamond, emerald, ruby or sapphire covered by this Guarantee if it chips, breaks, or is lost from its original setting during normal wear. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Kay Jewelers, Connect with Kay Jewelers via Facebook at, Like, share & subscribe to Kay Jewelers on YouTube at, See Kay Jewelers's portfolio on LinkedIn at. When you purchase a ring on kay.com, you will be shown the size (or sizes) in which the ring is available. The biggest issue besides the whole mess they have in that store is that the associate did not give my ring unless of a sign a general release that is manipulative and definitely should not even be legal and I will look more into it. Long story a left without my ring that is paid in full and they are holding forcing me to sign the release. without changing your browser settings you agree to their use. After 30 days, your order will be returned to kay.com and your method of payment will be credited. MORE+, Save up to 10% OFF on KAY Jewelers items. Chat support people have zero idea what they are doing. Desired outcome: I WAS there at 6 months. So frustrating, the customer service rep said theyd escalate it and someone might reach out in a week, after they spoke to me like I was dumb because I didnt know my order was custom might I add. By becoming a member, you can enjoy a range of benefits and perks that can enhance your experience at this store. When I ordered my 2nd custom band, I received an email including pictures of my supposed wedding set Share your photos and videos with others to prove the truth of your words. I would like to write a letter to your corporate offices. I put my ring in bleach and ruined it. Trade-Ins of in-store and online purchases are accepted at any Kay Jewelers location. Expressing love should never be stressful. I never heard back. Useful. I bought a family necklace for myself and when I picked it up from the store in Forsyth Illinois I told them it is way smaller than what it looked when I looked at it and personalized it online. Custom designed jewelry is not returnable. Learn More. I email Kays and surprise surprise their "vendor" never even issued my return.